Terms & Conditions

Terms and Conditions of Service

  1. Introduction

Welcome to Nuyew Tech Academy. By enroling in our courses, you agree to be bound by these Terms and Conditions (the "Terms"), which govern your access to and use of Nuyew Tech Academy's educational services. Nuyew Tech Academy offers a range of technology-focused training programs designed to empower students with the skills and knowledge needed to thrive in today's digital world. Our commitment is to provide high-quality, practical education that bridges the gap between traditional academic learning and the demands of the technology industry.

Please read these Terms carefully before enroling in any courses. By accessing our services, you confirm that you understand, agree to, and accept all terms and conditions contained here.

  1. Definitions

For the purposes of these Terms and Conditions, the following terms are defined as follows:

"Academy", "We", "Us", "Our": Refers to Nuyew Tech Academy, including all its divisions, subsidiaries, and affiliates operating under the Nuyew Tech Academy brand, who offer technology-focused training programs and related services.

"Student", "You", "Your": Refers to any individual who enrols in a course or program offered by Nuyew Tech Academy.

"Course": Represents any online or in-person training program, workshop, webinar, or educational service offered by Nuyew Tech Academy.

"Content": Encompasses all material provided by Nuyew Tech Academy, including but not limited to course materials, text, data, graphics, images, video, audio, software, and any other form of information or communication.

"Platform": The digital service(s) provided by Nuyew Tech Academy through which Students access Courses, Content, and related support services.

"Enrolment": The act of registering or signing up for a Course offered by Nuyew Tech Academy, subject to the acceptance of these Terms and Conditions.

"Services": Any and all services provided by Nuyew Tech Academy, including but not limited to educational courses, student support and career support services.

  1. Eligibility and Enrolment

To enrol in Nuyew Tech Academy's courses, individuals must:

Be at least 18 years old or, if under 18, have consent from a parent or legal guardian who agrees to these Terms and Conditions.

Fulfil any specific prerequisites or qualifications as detailed in the course description, including prior educational achievements or technical skill levels.

Ensure they have the necessary technology and internet connectivity to participate in online courses and access digital content.

Nuyew Tech Academy reserves the right to verify eligibility at any time and may refuse, cancel, or revoke enrolment if these criteria are not met.

Enrolment Process

Students can enrol in a course through the following methods:

Full Payment: Paying the entire Course Fee at the time of enrolment.

Instalment Plan: Agreeing to a payment plan and paying the initial instalment.

Student Loan Agreement: Signing a student loan agreement and paying the required deposit.

Third-Party Finance Partners: Arranging payment through third-party finance partners, such as, but not limited to, Knoma and StepEX.

To enrol:

Select a Course: Choose the course you wish to enrol in from our offerings.

Create or Log In to Your Account: If you don't already have an account, you'll need to create one. Otherwise, log in.

Choose Your Payment Method: Select your payment method (full payment, instalment plan, student loan agreement, or third-party finance) and complete the required payment or deposit.

Terms and Conditions

While students are not required to review the Terms and Conditions in full before purchase, they are prominently displayed on our website for review at any time. Additionally, a link to the Terms and Conditions is included in our enrolment confirmation emails. By enroling in a course, students agree to be bound by these Terms and Conditions as outlined on our website.

Confirmation of Enrolment

Enrolment is confirmed upon successful completion of the enrolment process and receipt of the initial payment or deposit. Students will receive a confirmation email containing details on how to access their course, along with a link to the Terms and Conditions. This confirms their agreement to abide by these terms as part of their enrolment in Nuyew Tech Academy.

  1. Course Fees, Payment Terms, Refunds, and Cancellations

The Course Fee for each program at Nuyew Tech Academy is specified on our website, inclusive of any applicable taxes. These fees encompass the full cost of participation in the course, granting access to all required materials and platform functionalities.

Payment Terms

Payment Deadline: Full payment or the initial payment under a chosen financing option must be made at the time of enrolment.

Accepted Payment Methods: Nuyew Tech Academy accepts various payment methods, including credit/debit cards and several digital payment platforms, as detailed on our website.

Refunds and Cancellations

Cancellation Policy: You may cancel your purchase of the course within 14 calendar days from the date the purchase is completed. This period is known as the “Cancellation Period”.

If you access the course materials within the Cancellation Period, you are considered to have expressly requested the commencement of the course services, thereby acknowledging the forfeiture of your right to cancel the purchase and receive a refund.

How to Cancel:

If you decide to cancel your purchase within the Cancellation Period, simply email your cancellation request to enquiries@nuyew.com. There is no need for a formal cancellation form.

Refund Process:

Upon cancelling your course purchase within the stipulated 14-calendar-day period, Nuyew Tech Academy will process your refund for all payments made as part of your purchase. Refunds are issued within 28 calendar days from the day we confirm your entitlement to a refund.

Academy-Initiated Cancellations

If Nuyew Tech Academy needs to cancel a course for any reason, enroled students will be promptly notified and provided with options to either transfer to another course or receive a full refund of their Course Fee.

  1. Course Access, Delivery, and Progression

Upon enrolment, students are provided access to learning materials through the Nuyew Tech Academy platform and/or any relevant third-party platforms, Detailed instructions for accessing these resources are sent via email for both our platform and/or any relevant third-party platforms.

Course Delivery and Modular Structure: Our programmes are structured into modules and certifications. This approach not only facilitates a thorough understanding of each topic but also ensures the curriculum remains up-to-date and relevant to industry standards.

Progression Through Modules and Certifications: Advancement to subsequent modules and then certifications requires successful completion of each current module and then passing a formal certification exam. For detailed exam terms and conditions, please refer to Section 6: Examination Terms and Conditions.

Course Access Duration: To accommodate our students' learning journeys, access to course materials is available for up to 5 years from the date of enrolment.

Certification: Each certification comes with its own formal certification upon successful completion of the certification exam. Certificates are delivered in an electronic format.

Support Services: Throughout their studies, students can access technical support for the learning platform, courses and exams via our Student Support Team.

  1. Examination Process and Certification Vouchers

Nuyew Tech Academy facilitates a structured examination process, guiding students from obtaining certification vouchers to achieving formal certifications.

Certification Vouchers

Certification vouchers are provided to students as part of their program, allowing access to the formal exams for each certification.

Students must complete all related modules and submit evidence of completion to request their exam voucher. Vouchers are typically delivered within 7 to 10 days, accompanied by instructions for booking and completing the exam online.

Examination Provider Terms

Students must familiarise themselves with and adhere to the terms and conditions set forth by the examination provider, which govern the exam's content, format, and administration.

Unlimited Re-sits Policy

To support student success, Nuyew Tech Academy offers unlimited re-sits with conditions:

After a failed exam, students must submit their score report and agree to address any areas of weakness.

A 14-day waiting period is required before requesting a re-sit voucher after the first attempt, extending to 28 days for subsequent attempts.

Attendance and Compliance

If a student fails to attend a booked exam or does not adhere to the examination provider's terms and conditions, Nuyew Tech Academy is not obligated to provide a replacement exam voucher. In such cases, the student will be responsible for purchasing a new voucher at their own cost.

Certification upon Success

Successful exam completion results in an electronic certificate from the awarding body, available to students normally within 14 days.

  1. Employment Guarantee

At Nuyew Tech Academy we offer a comprehensive Employment Guarantee,

To ensure the integrity and fairness of our Employment Guarantee, the following conditions apply:

Completion Requirements: Students must successfully complete their enrolled course(s) with satisfactory academic performance and participation in all required activities, including assignments, projects, and assessments.

Active Engagement: Students must actively engage in all provided support services, including attending coaching sessions, participating in job placement activities, and utilising resources offered by Nuyew Tech Academy.

Job Search Diligence: Students must demonstrate a proactive approach to job searching, including:

    • Applying to a minimum of 10-15 relevant job openings per month.
    • Following up on applications, attending interviews, and maintaining communication with potential employers.
    • Providing a detailed log of job search activities, including job titles, companies, dates of application, and outcomes, to the academy on a monthly basis.

Geographical Flexibility: Students must be willing to consider employment opportunities within a reasonable geographical area or be open to remote work positions, depending on the nature of the job market and industry demand.

Eligibility Period: The guarantee is valid for three years from the date of enrolment. Requests for continued training, support, or a tuition refund must be submitted within this period.

Exclusions: The Employment Guarantee does not apply to students who:

    • Decline job offers within their field of study that pay above the minimum wage.
    • Fail to attend a job interview without a valid reason within a 20-mile radius of their home location.
    • Fail to respond to communications from Nuyew Tech Academy or its partners during the recruitment process.
    • Require sponsorship and do not have the right to work in the UK indefinitely.
    • Choose to accept a job offer below the minimum wage, which will void the money-back guarantee. This can apply to students seeking part-time or contract positions instead of full-time roles

Continued Training Exclusion: The continued training provided as part of the Employment Guarantee does not include the Certified Ethical Hacker (CEH) Course.

  1. Student Conduct

At Nuyew Tech Academy, we foster a community of respect, integrity, and academic excellence. Our policies regarding student conduct are designed to maintain a supportive and effective learning environment for all students and staff. By enrolling in our courses, students agree to adhere to these standards of conduct.

Expectations of Student Behaviour

Respect and Professionalism: Students are expected to interact with their peers and academy staff with respect and professionalism at all times, both in virtual environments and in any communication channels associated with the academy.

Academic Integrity

We uphold strict standards of academic honesty. Plagiarism, cheating on exams, or any form of dishonesty in coursework is prohibited.

Consequences of Misconduct

Violations of these conduct standards may result in disciplinary actions, including but not limited to:

Warning or reprimand.

Temporary suspension from the course or platform.

Permanent expulsion from the academy without a refund.

Reporting and Resolution

Students who experience or witness misconduct are encouraged to report it to academy staff immediately. Nuyew Tech Academy is committed to investigating all reported incidents thoroughly and impartially to ensure a fair resolution.

  1. Intellectual Property

All course materials, including videos, documents, and online content, are owned by Nuyew Tech Academy or licensed to us and are protected by copyright and other intellectual property laws. Students may use these materials solely for personal, non-commercial educational purposes. Student work and any content created by students during the course remain the intellectual property of the student, although Nuyew Tech Academy reserves the right to use student work for educational and promotional purposes with prior consent.

  1. Data Protection and Privacy

Nuyew Tech Academy is committed to protecting the privacy and security of our students' data. We collect, store, and use personal information in accordance with our Privacy Policy, which is designed to respect privacy rights and comply with data protection legislation. Our policy outlines the types of data we collect, how it is used, and the measures we take to protect it.

  1. Amendments

We reserve the right to amend these Terms and Conditions at any time. Such amendments will be effective immediately upon posting the revised terms on our website. By continuing to use our services after any amendments are made, students agree to be bound by the revised terms.

  1. Governing Law and Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).

  1. Cancellation and Refund Policy

You may cancel your purchase of the course within 14 calendar days from the date the purchase is completed. This period is known as the “Cancellation Period”.

If you access the course materials within the Cancellation Period, you are considered to have expressly requested the commencement of the course services, thereby acknowledging the forfeiture of your right to cancel the purchase and receive a refund.

How to Cancel:

If you decide to cancel your purchase within the Cancellation Period, simply email your cancellation request to enquiries@nuyew.com. There is no need for a formal cancellation form.

Refund Process:

Upon cancelling your course purchase within the stipulated 14-calendar-day period, Nuyew Tech Academy will process your refund for all payments made as part of your purchase. Refunds are issued within 28 calendar days from the day we confirm your entitlement to a refund.

Academy-Initiated Cancellations

If Nuyew Tech Academy needs to cancel a course for any reason, enroled students will be promptly notified and provided with options to either transfer to another course or receive a full refund of their Course Fee.

  1. Limitation of Liability

Nuyew Tech Academy's liability to students is limited to the maximum extent permitted by law. We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the courses offered.

  1. Contact Information

For support, enquiries, or to provide feedback, students can contact Nuyew Tech Academy at:

Email: enquiries@nuyew.com

Phone: 020 3322 7098

Address: NuYew Ltd, 20-22 Wenlock Road, London, N1 7GU

By providing clear, structured Terms and Conditions, Nuyew Tech Academy aims to ensure a transparent and mutually respectful relationship with our students, emphasising our commitment to providing high-quality education while protecting the rights and privacy of our community.

 

OTHER TERMS AND CONDITIONS

  1. Purchases made from Partners or from Third Party Websites (including REED.co.uk)

Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your course voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.

In case you decide to cancel your purchase of a course, it can be done in the following way:

By filling out our Cancellation Form and sending it to Nuyew Ltd, 20-22 Wenlock Road, London, N1 7GU. You can request a Cancellation Form by emailing enquiries@nuyew.com or calling 020 3322 7098.

If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 28 calendar days from the day we accept that you are entitled to a refund.

Start Learning With NuYew Today

Registered in England and Wales. Company Number 10730688 | Nuyew LTD is authorised and regulated by the Financial Conduct Authority under reference number: 807884

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