The introduction to Customer Service Award is industry recognised and aims to give you an understanding of the role customer service plays and how it is vital to a business?s success. You will also learn how to measure service standards, develop personal skills in delivering excellent customer service, how to resolve customer queries, follow complaint procedures and understand the importance of regulatory compliances within a business.
The objective of the course is to equip you with the necessary skills required to enable you to find at least a junior job role within this industry and prepare you for employment.
The course will be delivered online via our learning platform and will allow you to learn at your own pace, take part in reflection exercises/activities and demonstrate your understanding via end of module/course multiple choice questions. All our online learning is FREE to anyone!
Titles Covered in the Customer Service Course
Customer service assistant
Customer service administration
Contact centre advisor
Call centre advisor
Customer service advisor
Customer service officer
Customer service agent
Help desk support
Customer service executive
Customer service representative
Customer Service is at the heart of any great business and, with the growing popularity of social media and product review websites, it has never been more critical to success. Companies can?t always get it right, but when it goes wrong nothing is more rewarding than exceeding a customer?s expectations.